Help and contact

Support

Get help with MANOR: cameras, recordings, alerts, connected devices, sign-in, and the computer at your house.

Contact

Email the support team.

Describe the problem and the home or request it affects. For compatibility questions, include the camera model.

What to include

The email you used to sign in or submit your request, including an Apple private relay address if you use one
Your home name or Concierge request reference, and the topic: cameras, recording, alerts, connected devices, sign-in, or setup
Your device model, its operating system version, and your MANOR app version
What you expected, what happened, roughly when, and a screenshot if it’s safe to share

Keep your account safe

Never email a password, Apple authorization code or token, camera credential, pairing key, or one-time sign-in code. We never need them to help.

For an account deletion request, visit the account deletion page. For other privacy requests, email privacy@mymanor.click or read the Privacy Policy.